I. General Terms and Conditions
Version: 06/2026
General Terms and Conditions for Orders Placed via the Online Shop
§ 1 Applicability
The following terms and conditions apply to the delivery of goods and the purchase of event tickets from Kohl Automobile GmbH (hereinafter referred to as ‘Kohl GmbH’) following online orders placed via the online shop. The customer’s terms and conditions shall not apply, even if they are not expressly rejected.
§ 2 Order
The customer’s online order constitutes a binding offer to conclude a contract of sale for the goods ordered or to purchase the desired event tickets. By clicking the “BUY” button at the end of the ordering process, the customer’s binding offer is sent to Kohl GmbH.
§ 3 Conclusion of the Purchase Contract
All offers made via the online shop are subject to change and merely constitute an invitation to the customer to submit a contractual offer. A sales contract for the goods or a contract for the purchase of an event ticket is not concluded merely upon receipt of the order, but only when Kohl GmbH has sent the customer a contract confirmation by email within 14 days or has completed the delivery.
§ 4 Input errors
The customer may correct their entries before submitting their order using the “Back” button. Corrections may be made directly on the previous order page in the relevant input fields (including via standard keyboard and mouse functions, such as the browser’s back button). The order may still be amended from the shopping basket prior to submission. Once the “BUY” button has been clicked, corrections are no longer possible.
Furthermore, input errors can also be corrected by cancelling the purchase process and restarting the ordering process.
§ 5 Contract language
The contract may only be concluded in German.
§ 6 Event tickets
Once the contract has been concluded, there is generally no right to return event tickets. In the case of leisure services with a fixed performance date, in particular the sale of event tickets, there is no right of withdrawal in accordance with Section 312g(2)(9) of the German Civil Code (BGB). Every order is binding upon conclusion of the contract and obliges the customer to pay.
Event tickets will, of course, be accepted for a refund if the event is cancelled by Kohl GmbH.
If the customer loses tickets or they are lost whilst in their care, Kohl GmbH is not obliged to provide replacements. Delivered tickets remain the property of Kohl GmbH until full payment has been made and may be reclaimed from the ticket purchaser in the event of non-payment.
§ 7 Price and payment; delivery and return costs
All prices are quoted in Euros. The prices are final prices, i.e. they include all price components, including statutory German VAT. A flat-rate delivery charge is added to this.
Unless otherwise stated, invoices are payable via PayPal (purchase, purchase on account, purchase by credit card or purchase by direct debit), Amazon Pay or prepayment.
PayPal:
When paying using a payment method offered by PayPal, payment processing is handled by the payment service provider PayPal (Europe) S.á.r.l. et Cie, S:C:A:, 22-24 Boulevard Royal, L2449 Luxembourg, subject to the PayPal Terms of Service, available at https://www.paypal.com/ de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
Purchase via PayPal: When paying via PayPal, you will be redirected to the PayPal website during the ordering process to complete the payment. There, you can log in with your user details and make the payment if you are already a PayPal customer. Otherwise, you can first open a user account and then make the payment.
Purchase on account (PayPal): You do not need a PayPal account for this. You will be redirected to PayPal during the ordering process, where you will enter your payment details. After clicking the “Agree and pay” button, you will be redirected back to the Kohl online shop and will receive a confirmation of receipt by email. PayPal reserves the right to carry out a credit check for this payment method, and your details will be transmitted to PayPal for this purpose. A successful credit check is a prerequisite for purchase on account. The invoice amount must be paid to PayPal within 30 days of the order date. The bank details and payment reference are shown on the invoice.
Purchase via credit card (PayPal): You do not need a PayPal account for this payment method. You will be redirected to PayPal during the ordering process. To complete the order, PayPal will require your payment details. Once you have entered this information and clicked the “Pay now” button, you will be redirected back to the Kohl online shop and receive a confirmation of receipt by email.
Purchase via direct debit (PayPal): You do not need a PayPal account for this payment method. You will be redirected to PayPal during the ordering process. To complete the order, PayPal will require your payment details. Once you have entered this information and clicked the “Pay now” button, you will be redirected back to the Kohl online shop and will receive a confirmation of receipt by email. With this payment method, PayPal reserves the right to carry out a credit check, and your details will be transmitted to PayPal for this purpose. A successful credit check is a prerequisite for purchasing via direct debit.
Prepayment:
When paying by prepayment, payment must be made within 7 (seven) days of the conclusion of the contract. The date on which the funds are received by Kohl GmbH shall be decisive.
The customer is only entitled to set-off rights if their counterclaims have been legally established, are undisputed or have been recognised by Kohl GmbH. This does not apply to counterclaims by the customer arising from the same contractual relationship. The customer is only entitled to a right of retention insofar as it is based on the same contractual relationship.
In the event of a valid withdrawal from the contract (see the section on the right of withdrawal), Kohl GmbH shall also refund any delivery costs, provided these do not relate to additional costs incurred because the customer opted for a delivery method other than standard delivery (e.g. rush or express surcharges).
In the event of a valid withdrawal from the contract (see the section on the right of withdrawal), Kohl GmbH shall bear the costs of returning the goods.
§ 8 Delivery, Quality of the Goods
Goods are generally delivered via DHL. The delivery time is specified in the relevant offer.
Kohl GmbH reserves the right to make minor, commercially standard changes, in particular improvements to the goods, up until delivery, provided this does not unreasonably prejudice the customer’s interests.
§ 9 Warranty
If the purchased item is defective, the customer is entitled to their statutory rights under the warranty for defects without limitation.
§ 10 Compensation
In all cases where Kohl GmbH is obliged to pay compensation for damage or expenses on the basis of contractual or statutory claims, it shall only be liable insofar as it, its senior executives or vicarious agents are guilty of intent, gross negligence or injury to life, limb or health. Liability without fault under the Product Liability Act remains unaffected. Liability for the culpable breach of essential contractual obligations (i.e. obligations which the sales contract is specifically intended to impose on the seller by virtue of its content and purpose, or the fulfilment of which is essential for the proper performance of the sales contract and on the observance of which the customer regularly relies and is entitled to rely) also remains unaffected. However, liability in this respect is limited to foreseeable damage typical for this type of contract, except in the cases referred to in sentences 1 and 2. The above provisions do not entail a shift in the burden of proof to the detriment of the customer.
Insofar as liability for damages towards Kohl GmbH is excluded or limited, this also applies with regard to the personal liability for damages of the employees, staff, representatives and vicarious agents.
§ 11 Retention of title
The goods remain the property of Kohl GmbH until the purchase price plus the flat-rate shipping costs have been paid in full.
§ 12 Data Protection
The customer’s data required for the processing of the transaction shall be stored and treated confidentially in accordance with the General Data Protection Regulation (GDPR) and the relevant national provisions. The customer is hereby informed that we collect, store, process and use the data received in connection with the contractual relationship to the extent necessary for the proper processing of the order and for providing information.
Further details can be found in the privacy policy.
§ 13 Applicable Law and Jurisdiction
If the customer is a trader, a legal entity under public law or a special fund under public law, the place of jurisdiction shall be the registered office of Kohl GmbH; however, Kohl GmbH is also entitled to bring legal proceedings against the customer at the court of their place of residence.
The law of the Federal Republic of Germany shall apply exclusively to all claims arising from the contract, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
Should any of these terms and conditions be void or invalid, or not be implemented by mutual agreement between the parties, the validity of the remaining provisions shall remain unaffected.
§ 14 Consumer arbitration, information pursuant to § 36 VSBG
Kohl GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 15 Contract storage
These General Terms and Conditions, as well as the order details, will be sent to you by email. You may also view the General Terms and Conditions at any time at www.ac-schnitzer.de. You can view your previous orders in the “My Orders” section if you have registered as a customer and logged in via the website using your login details.
These General Terms and Conditions are valid without a signature.
II. Cancellation Policy
Version: 06/2026
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity:
Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must inform us (KOHL automobile GmbH, Neuenhofstraße 160, 52078 Aachen, Tel: +49 (0) 241 5688-00, email: info@ac-schnitzer.de of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, although this is not mandatory. You may also exercise your right of withdrawal online at https://www.ac-schnitzer.de/vertaglicher-widerruf/ [VG1] . If you use this online function, we will immediately send you a confirmation of receipt on a durable medium (e.g. by email) containing information on the content of the withdrawal notice as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.
We shall bear the costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for the purpose of inspecting their nature, characteristics and functioning.
Important note – No right of withdrawal / Early expiry of the right of withdrawal:
For leisure services with a fixed performance date, in particular the sale of tickets for events, there is no right of withdrawal in accordance with Section 312g(2)(9) of the German Civil Code (BGB).
The right of withdrawal expires in the case of contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery.
Withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
To
KOHL automobile GmbH, Neuenhofstraße 160, 52078 Aachen
Email: info@ac-schnitzer.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods
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Ordered on (*)/received on (*): __________________________________
Name of the consumer(s): __________________________________
Address of the consumer(s): __________________________________
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Signature of the consumer(s) (only for paper notifications)
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Date
(*) Delete as appropriate